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  • First off I will say I love Via Brazil as far as the food quality. I praise Via Brazil to everyone I know saying how great the quality of meat and salad bar drinks and dessert. Also, the facility is beautiful but the service is "okay" overall everyone is very nice but I was very disappointed the last time I was there. On 11/7/14 (Friday night) I made reservations for my a birthday dinner for my boyfriend and his father... I called the day before making the reservation. Lets just say it was a process. I was put on hold for a moment after letting them know I needed to make a reservation, all fine and dandy right? A moment later a woman got on the phone with a very thick accent. As I was giving my information she could hardly understand what I was saying. I had to spell out every word. She started to get frustrated and I could tell so I asked if there was someone else I could talk to, she put me on hold without saying anything and another woman got on the phone. This lady spoke better English and the process sped up. Near the end of the conversation I let the second lady know that it was going to be a birthday celebration and specifically gave her the names of the two men. We arrived there early so decided to have a seat at the bar before dinner. The bartender was very nice and told the boys happy birthday after I had mentioned it. (2nd person I told) Then we went to our table and the dinner was very good as usual. After dinner they bring around a display of desserts that you can choose from. I thought maybe you have to pick a dessert then they put in a candle or something. I then loudly announced "birthday boys what would you like" as the waiter was standing next to our table. I casually said maybe some cheesecake? The waiter left & we were waiting for the celebration, instead the waiter brought the check which in total we spent over $300 and told us to have a good night... As you can see there was no birthday celebration, candle, song, or anything of that nature.. VERY DISSAPOINTING. When we were walking out my boyfriends mother and I approached the front desk person and let them know that we did not receive any birthday dedication and we were sadly disappointed seeing how I specifically made the reservations for this occasion and not to mention spend over 300 dollars!! She then said "im sorry, next time"........ Next time?? We did not make a scene or call the manager but I know now not to use this place for celebration. The customer service overall was rough and I thought for a higher end steakhouse we would get some type of acknowledgement.
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