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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I'm a HUGE fan of Brio but lately the SERVICE has become less and less something to rave about. Last night, Monday 9/18, I met a friend at the bar for dinner and for the second time on a Monday night (in a matter of two months) the bar service was TERRIBLE, food service took forever and they only had one bartender. Not only was she working the bar but also the well for the dining room. Many of us sat waiting for food, drink refills, etc. The manager came around several times but seemed to lack the intelligence to realize his bartender was not keeping up with the demands of the customers. I finally got up and grabbed him to request help for his bartender because apparently they didn't think it was going to be busy enough for two bartenders and called one off before Happy Hour even started. By the time we got our appetizer (45 min later) it was cold and arrived at the same time as our salads and entrees. This is certainly not the service we've been used to!! It's apparent that customer service isn't important to the management at this restaurant whether it be long time or new customers. Our choices are many for restaurants in Gilbert and I think it's time to revisit our loyalty!!
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