Over the past 10 years I have either purchased or leased 5 vehicles from Findlay Cadillac & SAAB and have had nothing more than excellent customer service from John and his staff. My lease was up on my 2008 SR and purchased a Saturn Hybrid from a different dealership only because Findlay didn't have one at the time. ( I still own a 2010 SRX) After having the Saturn for only 2 months the battery died. I called the dealership where I bought the car and they said it was battery and it was not covered under warranty. The soonest that they could get me in to check the battery or car was a week later. If it was the battery I would have to buy a new one and I was better off going to Auto-zone. I called back to speak to service manager and got his voice mail and still have not heard back from him (3 months). I then drove my Saturn to the Findlay Cadillac, which is the Saturn authorized service provider, were Keith promptly assisted me. He said they would have to keep my car overnight and he would call me the next day to test. When I received the call the next day, Keith informed that is was the battery but that the connection to the battery were the cause it and was covered under warranty. I have always received great customer service but that day was a day I will remember how the entire dealership gives EXCELLENT customer service. I will always come back to Findlay Cadillac/SAAB for service and the next purchase of my next car. (Cadillac Coupe).
Thanks again Findlay Cadillac SAAB
Rudy