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  • Now the Hilton Garden Inn University Place. We checked in on Jan. 12, 2011 for 3 nights x 2 rooms. The hotel has recently changed from the Wyndham to the Hilton and was suffering a long list of hand-over problems, ranging from poorly-trained staff to dysfunctional alarms (false alarms) to cold showers in the morning (both of our rooms plus several other guests that morning at the counter making same complaint). The rooms are reasonably spacious but strangely accompanied. There's inadequate space to comfortably sit at the desk, and they chose an armed chair that can't slide under the desk, which means there's no safe way to access the curtains. The beds are uncomfortable (and mine was made wrong and I had to re-make it before I could even use it.) Finding the place is tricky since reservations confirm as Wyndham but the street signage is Hilton; and there is no instruction about parking (1.5 blks away at a public garage). The thermostat in both our rooms didn't work properly and the only way to get my room temp down to a reasonable temp - 70f - was to turn on the AC (in JANUARY!) And to top it all off, the coffee in the restaurant was cold. At almost $200 a night I expect much more.
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