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  • Horrible customer service... I can call several times in a row and be on hold for 10 to 15 minutes or more each time and it's VERY UNPROFESSIONAL. They deny it, say they're busy and have a high call volume, but I've called from the lobby while they sat back there and joked around. I finally showed a receptionist the phone after 10 mins or so and told them it's unacceptable. Called again today, same thing.. It pisses me off to no end- I could spit nails I'm so upset. On another note, Arnaldo Vargas prescribed me some meds and cut me off some others without weaning me off. I went through such horrible withdrawal I almost ended up in hospital, that was NO joke and completely unexcusable- if you've ever withdrawn, you know what I'm talking about. What kind of Dr does that?! He should've checked a medication guide if unsure. Luckily I had some extras to take and got myself out of the withdrawals. I will never trust him again. They also will ONLY schedule 2 days out, which is extremely inconvenient, no idea why they do it, but it's ridiculous. I have stuff to do! I can't spend an hour on the phone everyday for a week hoping that the crapshoot/lottery of appts has an opening, otherwise it's square one. Shouldn't have to jump through hoops and go thru this to make an appt- it's just nuts how this place is run. They really need to take a look at their business model and daily operations and work on it. Hire some people strictly for phones and appts if you . I'm only going to them because that's all my insurance will pay for. Bottom line- Don't go here if you don't have to.
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