I talked to Levi about my old door lock that had broke. He wanted to come by to make sure he was right. He was able to look at it and quickly tell me that the gate I had was enough security and that it was not worth it to try to fix the lock on my Arcadia door. He was very knowledgeable and explained everything. He also, at no charge, he drilled a hole in my door so I could use an existing lock. I feel much safer after he came and checked it out. I have already refereed him to others!