It's a one man/woman show over here. They won't pick up a phone call. You're required to leave a message and then they'll call you back (I'm not sure how efficient that is).
Also, I booked an hour massage that lasted 45 minutes and 45 minute reflexology that lasted 30 minutes.
The following day my back feels a bit bruised but that's my fault for not saying something about the pressure but all in all I wouldn't book another appointment here.