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  • I'm debating on 3 or 4 stars...I'm trying NOT to base this ALL on the house keeping situation I encountered. Let's start with I checked in at midnight and there was a line. I'm assuming this may have been a fluke...but the hotel entrance and lobby BEAUTIFUL! They were very accommodating. What was TOTALLY annoying was having to show your key to get pass the "PROTECTOR OF THE ELEVATORS" Really all this money spent and I have to fumble in my purse to find the key instead of getting it out on the elevator. Even some lower end properties have a slot at the elevator. Basically IF you have a key that's your key to the elevator. That felt a little harassing/movie theater ish. :-( So the elevators to the 38th floor were SUPER fast. :-) I really enjoyed that. Some places an elevator ride could take 10 minutes. When you walk in the room the curtains automatically open up with one of the MOST amazing views of the strip! BEAUTIFUL! You can't beat it. You can see the ENTIRE STRIP both ways as well as the airport and mountains. The room was spacious and had every amenity you could think of BUT the fridge that was stocked with stuff you had to pay a lot for, left you no room for anything you wanted to store inside the fridge. I had Chocolate covered berries that I wanted to keep chilled. BUT if I wanted to have the items that were in t here removed, I would have been charged a DAILY fee for it OR have to pay for the items I moved since the items were on a sensor. I think EVERY hotel should provide a refrigerator. For convenience or even medical reasons for some people. Room service was super FAST! one of the FASTEST I've ever had. HOWEVER, I ordered a fruit plate...when you LOOKED at the fruit you could TELL the fruit was NOT ripe...WHY would you serve that to ANYONE? I could have sent it back but it's vegas...hey you know I was racing out the door. HOWEVER, at 330pm I DID call housekeeping and asked for the room to be cleaned. Left the service light on as well and upon return at 900pm NO ONE came. I called and they apologized and said someone would come. I left for a show and when I returned it was cleaned. Keep in mind housekeeping is 24 hours. The shower...it's cool how the tub and shower are separate but behind the same glass. It was hard to find a happy medium with the water temperature. The toilet had it's own area AGAIN nice when it's more than one person in a room. So Overall I'm gonna keep this at a 4 star...I just think for the amount of money EVERYTHING should be next to perfect, but the customer service was so WONDERFUL makes you forget about other things. I had the chocolate covered strawberries delivered. Where they were kept in the cooler closed at 5pm, even though I arrived AFTER midnight they went and got them for me. :-) that was an extra touch of service. The 24 hour housekeeping is nice as well.
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