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  • I don't know what is up with Charlotte lately, but this will be my second bad review in a week. My husband and I came here on Sunday for brunch. Having been to the Asheville location he was excited to try this one. I have been to this location once with my girlfriends and knew that there would obviously be a wait. When we arrived sure enough there was a 35-40 minute wait. Okay sounds fine and we were informed that we could sit in the bar if a table opened up. As luck would have it (or so we thought) a table opened up! Sure! Take our beeper for our table! We already have one in the bar area! BIG MISTAKE! After waiting about 15 minutes to get someone's attention we were finally able to get some water and coffee. At the same time we ordered our food as we didn't know when we would e able to get her again. However, there was no sugar and after going to the bar several times and telling our waitress it finally arrived about ten minutes later. Just in time to have my coffee be cold before even tasting it. So, 25 minutes to enjoy a coffee. And we waited for our food.... And waited.... And waited.... All during this time to see other people who were seated after us in the bar area enjoy their food. After trying to get our waitress' attention (looking directly at us and us about to speak she literally would ignore us and go onto the next table! Not even acknowledge that we needed anything!) when we finally got her attention (after sitting down for an hour and about 50 minutes or so since we ordered our food) we asked her where our food was. She said the kitchen was backed up yada yada yada. But, if that was the case how come at least two other tables before us were served promptly and AFTER we had sat down. About an hour and 20 minutes after sitting down we got our food and basically not even an apology or wanting to comp so much as our coffee. It got so bad that my husband and I were about to walk out right before they sat our food down. It takes a lot for my husband to be upset with service to not come back somewhere and to be honest I don't know if we will ever come back to this location... At least not for Sunday brunch.
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