Everything about this place is easy and (almost) pain free! I bought the Groupon after reading Yelp reviews and I couldn't be more thrilled with my experience. I booked my appointment online for a same day appointment and the consent form was emailed for me to fill out electronically. Kristen walked me through what she was doing every step of the way. I have had multiple Brazilian waxes over the years and this was by far the LEAST painful and with the best results! I'm actually looking forward to returning in four weeks. Who ever thought you'd say that about a Brazilian wax?