| rev:text
| - So my husband and I purchased a refrigerator, and changed our minds. We went in Sunday (6/12/16) to return it, we thought this would be a quick procedure, little did we know it wouldn't be! It was right before closing, and I was mortified that this was not the 5 minute solution I thought it was. Cindy, at the services desk was very helpful, and tried her best to resolve the problem. Unfortunately it was to no avail, and we ended up leaving, needing to come back today (6/13/2016). I had to go alone due to my husband needing to work. We figured a different day would get different results. No such luck. No one could figure out what was going on, my bank couldn't figure it out, and their management couldn't figure it out. Angela came to the rescue. She came to the counter immediately when she was called for help. She was patient, nice, and very focused on resolving the issue. I felt terrible as she was on the phone with their help desk for at least an hour and a half if not more, trying to figure this whole mess out. This seems like a weird situation to give 5 stars to, but everyone I dealt with yesterday, and today was absolutely fabulous. They were patient and kind, even though the situation and process was a tedious and time consuming, they did not in anyway make me feel like I was the problem. I will continue shopping here, as this was the most positive interaction I have had while returning something with a long difficult process.
|