I was having a birthday dinner with 7 people. It was our first time at Frings. At first everything was great. Nice ambience.. Good service at the front desk. We had a corner booth to ourselves.
I don't remember the name of the waitress but she was first of all very slow in brining us simple drinks. (It was not even cocktail). Took her about 15 minutes to bring us the first round. We asked for another round.. 20 minutes past by and she was nowhere to be found. She could have checked on us in between at least to inform us that they are on their way. But no communication what's so ever. And the bar was not even that busy.
Once they came to know it was a birthday, they decorated a dessert plate (which was already ordered) with the name and a candle. You would expect they would at least offer a small cake or a pastry for the occasion on a total $800 bill. But no.
Food however rated very good. Well presented. Kitchen staff explained each dish which I think is a good idea.
Overall customer service is pathetic. I would never go back and would not recommend to anyone.