First I would like to say I am sorry to read a bad experience at Dapper Dan's Tuxudos. It becomes confusing because one store houses both The Black Tie Exchange and the Dapper Dan's.
I haven't rented but I intend to purchase a tuxedo from this location.
I have purchased various men's items that were actually brand new and I am satisfied with my purchases and the service from the Black Tie Exchange section.
It takes a lifetime to establish a good reputation and just one bad experience to ruin it.
The owners received the name from O Brother were art thou movie from the name of the hair gel that was used.
I originally thought the name came from the famed Harlem, NY haberdashery of the 1980's.
On all my visits to this location people are always there for the tuxedos.