This is a new location, so I won't give it a 1 star. I'll change my review if they improve, but for now, stay away from this place during lunch hours. The food is good, but nothing like the original Carolina's. The main problem I see is management. They're always backed up on orders, losing orders, taking way too long, or getting orders wrong. My food has never looked this bad in all my visits to Carolina's. It's new, so I'm hopeful they can resolve this.