Very impressed! I called ahead & they were able to fit me in within a half hour. I showed up and was immediately greeted. Also they got started on me even though the place was packed. Usually this is where customer services goes out the window when it's busy but not here! All persons that worked on my nails were nice, friendly, & took their time. Now I decided on matte black. I didn't realized I messed up the polish on the way out & called to be seen again the next day. They took me in, fixed immediately & didn't charge a cent even though it was my mishandling that caused the redo. Also I asked to switch some of the color to matte white & still didn't charge me a cent. The best part of it, they made effort to learn my name & what I liked. Which I noticed they did with all the other clients there. I'll definitely be coming back!