The first couple times I visited Panera after the switch it was just a disaster. Every order I placed had something inaccurate about it...but I gave it another go a few weeks back and gotta say...the online ordering is so d@mn good. I can order, customize, pay and all online then just go and pick it up without having to speak to a soul...and so far, it's all been 100% accurate.
The kids at the counter still seemed real mixed up but as long as I can order online who cares. This ordering experience is a lot better then going to Paradise Bakery and trying to order food from kids standing around while I'm trying to order a meal.