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  • I bought an expensive My Flat in London purse and mini purse to match from this store a few years ago, and they gave me a certified # to get them cleaned for free once/year! I sent them in 2 years ago, and they cleaned the big purse and smeared the writing on it! I brought it back a year later and they sent them both in to be cleaned, and they were returned filthy dirty! I told the manager that that was unacceptable so she sent it back to be cleaned again only to be returned in the same shape! They finally told me that canvas bags couldn't be cleaned! I contacted Lauren at the headquarter office at 800-628-7687 and she has put me off for 3 weeks! She says that she will call me back, but doesn't! Her word means absolutely nothing! They simply don't care! Still waiting to see what they're going to do for me since I've made so many trips to their store only to pick-up dirty purses! Not happy, for sure! I have asked for a complete refund or a deep discount on the purses! I will report back when this finally gets resolved! Let's see how long it takes!?! Buyer Beware when you buy an expensive Brighton Purse and expect it to be cleaned! Their word doesn't match their actions! :( Nancy M.
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