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  • I hate to give LensCrafters this review, because I've always had a great experience at other LensCrafters location. The employees at the at the front are great and seems like they value customer satisfaction. The Dr. Who did our exam was great as well. However, the two ladies who work for the doctor doesn't seem to be properly trained and need to go through basic customer service. I called to let them know that they forgot to give me the rest of my contacts. I asked if it was okay for them to mail it out. Just from the tone of her voice, she didn't seem interested in helping out. When she asked about mailing it out, she told me it would be okay. I asked if they would follow up with me and all I got was a "yep." I said thank you and lady just hung up. I know that they are separate from the main LensCrafters, but if LensCrafters has them in their building, they should have the same quality in customer service.
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