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  • I have been a happy member of Zipcar for about five years now here in Phoenix. I have recommended the company to many people over the years without hesitation. In the past almost year, the service has plummeted to the point that I have to cancel my membership. It doesn't do me any good to have it when there are rarely any cars available near me (downtown Phoenix), and even when I am able to reserve one, something seems to always be wrong. In the past six months, I've reserved cars several times. Once, I received a text message from Zipcar the night before my reservation telling me that they had to move my reservation to a car at another lot that is 10 miles away (and in the opposite direction of where I needed to go). I had to cancel the reservation and reschedule a dentist appointment. So, I reserved a car AGAIN, for the rescheduled dentist appointment. I showed up and the car was dead, with no other option available. I had to call someone for a ride and was 45 minutes late. Now, the past two weeks, I've reserved a car to run errands. Last week, I showed up and there was no car there. I called and they told me the car was about 15 miles away. I had to cancel that reservation since I had other plans and couldn't spend my entire day running errands. Today - same story - different week. I even double-checked the reservations and saw that nobody had that car reserved all day yesterday and mine was the only reservation today. I show up - and there's a car there, but it isn't the one I reserved and, after calling, was told that one wasn't available and they didn't know where my car was. This used to be so easy and convenient and worked really well. Now, they can't keep track of their cars (even though there are significantly fewer of them in downtown Phoenix. And they don't seem to be doing anything to actually fix the problem. I'm done - moving to Enterprise Car Sharing - it can't be worse. Oh - and Zipcar won't refund ANY of the pre-paid membership fees. Don't know what happened to this company - but it's sad.
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