All of the stylists are very nice and make sure the haircut is what you want. They don't take appointments, only walk-in. When we initially arrived there were only two or three people in chairs, so we were able to sit down for a cut immediately. It did fill up pretty quickly, but they have a TV screen that informs you of wait times and how many people are ahead of you. First-time customers get the MVP Package (hot steamed towel, massaging shampoo, and neck massage) for free! Cool and clean environment with plenty of up-front seating for waiting customers or friends!