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| - ABSOLUTELY UNACCEPTABLE! Should you EVER be given an estimated time for a service to be completed DO NOT, UNDER ANY CIRCUMSTANCES, BELIEVE WHAT YOU ARE TOLD! Estimate on sheet, 2 hours to repair problem that they previously, and ineffectively, corrected less than a month prior. This is a fix to the initial fix they first completed. Which is, in and of itself, horribly unacceptable. Upon dropping car off was told by lady at desk by fish pond in waiting room...and I quote... The service men said TWO hours, but it might just take Four. Ok, so car APPOINTMENT WAS AT 8 and was dropped of at 8 am...I'll survive, in the middle of nowhere and nothing, until noon. Left, got a ride to another business, FINALLY at 1 pm when I heard nothing back...FIVE hours later...called to ask what the hold up was and was THEN told... "They are working on it, it SHOULD be finished by the end of the day" keep in mind that the end of the day is 5 pm...which is NINE HOURS later, than it SHOULD BE DONE! The CORRECTION to the issue that they had previously fixed poorly. I have never been more furious and disgusted by a business in my entire life. I am giving ZERO stars and am alerting the masses on social media, to never EVER use this business. HORRIBLE CUSTOMER SERVICE! Everything about what I've experienced with this event has been nothing short of a nightmare. There is absolutely ZERO reason that an 8 am appointment for a correction to a previous appointment that was CLEARLY advised would take 2 hours, should EVER take 8 hours. ABSOLUTELY DISGUSTED BEYOND WORDS!
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