Leaning more toward a 3.5 star rating.
I've been coming to Lo Lo's since before the remodel at this location. Recently it's has been a hit or miss. First starting with the wait. I'm used to waiting at least 30 to 45 minutes for a table so the wait time doesn't bother me because I expect it.
I'm not really sure what has happen to the customer service here but ever since the remodel it has not been a priority. Any contact that I have had with any of the staff whether it be the hostess, waiters/waitresses, and even the manager has been negative. After having to deal with the parking nightmare and the wait for a table you expect the experience to get better from there. Not the case here. The only thing that keeps me coming back is the food.
I usually order the smothered chicken and waffles or the fried catfish with mac and cheese and greens. There was only one time that I had a problem with the food not coming out hot and in a timely manner. They recently came out with an alcoholic beverage menu but I prefer the kool aid. They also have a breakfast menu. You will never leave hungry and the prices are very reasonable.
I really hope that they are able to turn this place around when it comes to customer service. I always recommend this place to anyone visiting Phoenix but with the service declining I'm hesitant to throw their name out there as a recommendation.