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  • Drove up to Jackson's car wash and when we pulled in told them we wanted more focus on the inside of our car than the outside. Explained I'm going in for c section tomorrow and really wanted the inside looking good and dirt free for driving baby home from the hospital. The first guy kept upselling packages and finally convinced us to do the $40 ultimate wash with disinfectant and brake dust repellant. Sure, sounded great. However we realized way to soon our car made it onto the conveyor belt for wash way to quick for the attention we requested the interior to have. Sure enough when we looked in our car there was still dog hair EVERYWHERE. When we brought this up to a supervisor we were told if they see dog hair they don't even bother vacuuming it because that's a "detail job" but that they would rectify the situation today and apologize for the misunderstanding. The supervisor Wes really did try everything in his power to please us, wiped off the seats with a damp rag to remove hair and personally vacuumed it a second time. However we still had to point out the center console wasn't wiped and we still drove off the lot with dirt on the dash, stereo, every door compartment, just an unsatisfactory job for the $40 I spent. Not to mention I didn't see a disinfectant or brake dust repellant used. When I go to a car wash I don't anticipate having to baby sit my car every step of the way and sure don't feel like I should have to point out to them the spots to be cleaned. Needless to say I'd rather spend my money and time at a do it yourself and get the job I expect. Sadly this isn't the first time we have been disappointed by them, but it will be the last.
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