I agree with the other poster earlier in this thread. Tree City gets it right in some ways. Terrific ambience, amazing baked goods, and a decent cup of coffee and or latte, espresso. I believe what they are lacking in is the customer service. Usually the front counter are okay and greet you with smiles. Some of the baristas mostly girls seem pissed off and never smile. I thanked one today and all she could do is give me an angry look. I don't think I'll be going back. They could take lessons of good customer service from Bent Tree or Scribbles.