Not sure why the negative reviews, I had a pleasant experience here. Came in to get my fingerprints done for work, my appointment was scheduled at 9:50, came in a little after 9 hoping to get them done with so I could go back to work. The owner greeted me and told me I didn't have to wait until my appt time, I was in and out in 8 minutes. Will definitely use again. The dogs were a plus.