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  • Living abroad you get used to aloof and apathetic customer service. This location is has been my go-to every time I return to Phoenix to see family. On this particular occasion, the customer service blew me away. I was in to exchange a faulty product I received as a preset a few months ago (we don't have Sephora in the UK), and also purchase some skincare items for my sister. While I usually know my way around the store and products, I took one of the associate's offer for help with all natural cleansers for sensitive skin. She also demonstrated the nifty product look up tool at the back of the store that you can review all the key ingredients and client ratings (similar to what you see on the site). When it came to checking out, this is where it became a little complicated. Since I was doing an even exchange for a gift item without a receipt, I had to provide ID. Problem is I didn't have any of my US ID with me, and only had my British driver's license. The associate was patient and worked with it, and when it failed she looked for other ways to complete the transaction. With the phenomenal customer service we received that day, I was able to exchange the faulty item that I had received as a gift, bought a couple great cleansers for my sister, and a bunch of other goodies. Sephora seriously needs to return to the UK... but for now the Chandler location is golden in my book.
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