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  • I went to Congee Queen on Dec 9th. I ordered mushroom and egg noodle soup. The soup was served in about 10 minutes. It looked nice with a lot of fresh vegetables in it. Then I noticed a dark spot in my soup. When I looked closer, it was a BUG! I could clearly see the legs and wings. I asked to see the manager. He came and asked if he could help us with anything. I said there was a bug in my soup. He looked at me and said: do you want me to bring you another one? Didn't apologize. I said: from the same pot? He said: we don't make pots of soup... still didn't apologize. I said: you don't look very concerned about this. I feel it's something normal here. He said: things like this happen... it's not that I am not concerned. Still didn't apologize! Then I said: please cancel my order. He took the soup away and finally at the end said, very softly, that he was sorry. TERRIBLE CUSTOMER SERVICE! Here is a picture of my soup with the bug in it.
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