Incompetent staff throughout. Staff who neither take initiative nor think critically about property management situations. At least one dishonest principal.
As a member of our community's architectural review committee, I am deeply concerned about our relationship with Reserve. Reserve withholds critical information about construction requests and does not answer questions when I ask them. The resulting disparate treatment of residents in comparable situations has the potential to get us sued.
Reserve Realty Management refuses to seek competitive bids for other contract work, claiming again and again that there are not enough pool management companies, landscapers, etc. in Cleveland to go through the process. (Really?)
When I have called with issues about blocked access to my property, multiple staff have told me that they can't do anything for me, but offer that if I'm friends with a board member, they would remedy the problem. (WHAT?!?)