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  • I feel like chic fil a is a little pricy but usually worth it as the food and service are excellent. This was my first visit to this location & I only went because of the free iced coffee promotion. I asked before I ordered if I could have the iced coffee and the cashier replied"my pleasure". I was with my two small kids, I took our food to the table & she said she would bring the coffee out. She came to the table & told me they were out of the medium iced coffee cups so I couldn't have the coffee. I said a small would be fine or I didn't care what cup it was in and she clarified " no, my manager said you can't have the coffee since we are out of the medium iced coffee cups" oooookay. . .i thanked her, she was professional & polite. I didn't argue with anyone since it sounded final but I feel so cheated. They advertised this and I asked before I ordered. . .they were not out of the coffee & there were plenty of other cups in the restaurant it would have been easy to honor their ad & what they told me before I ordered. My expectation of chic fil a is that they always go out of their way to do the right thing but that was not the case at this location today. I really wish I had gone somewhere with a dollar menu. . .if I had known they were not going to honor their ad or if they would have just told me that before I ordered I would have gone next door & spent half as much. Since they did have the coffee I feel like they were just looking for any excuse not to honor their advertising. I'm very disappointed with this location.
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