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  • The first time I went, about three months ago, the owner, Julie, gave me a pretty great pedicure. I asked her NOT to cut or file my nails because they are naturally weak and I am prone to ingrown tonnails. If they are not cut, it's fine, and Julie did as I asked. However, the technician who did my gel nail manicure cut my cuticles so badly they bled for several days afterward on several of my fingers. The gel manicure did last, however. And I am hard on my manicures. I went back about three weeks ago. Julie assigned one of the staff to do my pedicure. I asked Julie to let her know not to cut or file my nails. She said she did. I also asked the technician myself, "No cutting, please, ok?" she said ok, she understood. As soon as she took my first foot out of the footbath, however, she took a tool and tried to cut down the outer edge of my left big toenail. CUTTING THE NAIL CREATES INGROWN TOENAILS because the bottom half of the nail then starts growing into the skin. Ouch! This is per my podiatrist. Even though I tried to polish over the small cut she made, the top edge of the nail broke off and now I am looking at going to the podiatrist's, paying a copay, and getting huge needles stuck in my feet to anesthetize my toe so the doctor can fix it. This is BASIC TECHNIQUE. DON'T GO TO A SALON THAT DOES THIS TO YOUR NAILS, you will end up with a big doctor's bill. So I am pretty upset not only that the technician said she understood and would not do it and did it, but that the owner has apparently not taken the time to train her technicians. Will never go back and don't recommend it.
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