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| - This process here was very frustrating!!! We bought a brand new BEAUTIFUL NEW camper for $20,000. It was a minor collision wherein the very back end of our camper met with a parked semi truck's fender at a gas station. It tore the back wall out a bit at the very back corner. We were able to use a couple tie down's to hold it in place as we drove a couple hours back to town.
We contacted another company that offered to waive our $1,000 deductible and wash and wax our camper. We explained that to Premier Coach and was told they too "would work with (us)." I tried to verify an amount, and FINALLY after persistence I was told they would reduce our deductible by $400. We weren't thrilled about the offer, but agreed to allow them to provide us with an estimate.
When I got the call that the estimate was OVER $10,000, I freaked!! THAT is crazy that we just purchased this incredible whole camper for $20,000 and to repair the small amount of damage is over $10,000????? I was once again told that they would work with us "more" on our deductible. I tried to pinpoint an amount, but he declined to specify. BUT, I felt confident that we could get a few hundred dollars more off because I had explained I was considering taking it to the other dealer for an estimate and I was persuaded not to do so by the "feeling" I got that we would be paying less than the $600 agreed to prior. My expectation was three to four hundred dollars, just as the original "work with us" discount. Hell, getting our insurance to pay them $10,000 surely left a huge margin!
I got several emails updating us and providing us with a firm pick up date. That date came and went. A couple days after said date, I called to find out the coach was not ready. I again freaked out because we needed to get our camper into the dealership for it's one year warranty work which was DAYS away from expiring!!! We were asked about the problems we had and were assured they would take care of the minor items.
I provided a list. The blinds were missing end caps and one was missing the wand. The windows stick and are hard to open and close. These were important issues to me. They were NOT addressed whatsoever. When I called to go over our enormous itemized bill, I was reminded that they did our warranty work!!! HA!!! To give them credit, they did replace a door knob that was not working properly.
I'll give them credit for allowing us to keep the camper there beyond it's final repair completion as my hubby was working an extra hours during a transition that was taking place at his work. HOWEVER, had it been done as promised, we would have been able to pick it up AND get the warranty work done!!
We arranged another date for pick up. We call that morning to confirm that we were picking it up. We were told it was "not WASHED." It was supposed to be washed AND WAXED!
We had arrangements to go camping the next day so we needed our camper so we could load it. They did "offer" to wash the camper, but it would "take some time." They KNEW we were picking it up on this day and it should have been done prior!! We were told it would be WAXED so apparently that promised was not going to be honored, and I'm sure they didn't think we would know the difference had it been washed.
When we arrived, I immediately noticed the camper was FILTHY and I mean FILTHY!!!! I complained to a couple people in the office and the gal at the back desk piped up with her SNOTTY attitude and said, "I offered to wash it!" I said, "It should have already been washed!" She took her hand with her fingers straight up in an upward motion and gave me a "fuck you" sign!! I was shocked at her attitude!!!
They tell us we owe $1,000!! My husband gives them his credit card. I'm saying WAIT A MINUTE!! What happened to "working with us"? So, my husband would have paid the $1,000 had I not been there!! NOT COOL!! We instead paid $500 when I was expecting to pay far less!!!
So, the guy gives us the keys and sends us on our merry way. What? I would have expected him to do a walk through with us. We did ask if he could look at it with us and he agreed. He was a nice guy.
Well, we attempt to get the camper attached only to realize that they did NOT charge the battery!!! They were NOT on top of having the camper ready for us to pick up!!
Ultimately, they did good work, but the process was beyond annoying and the witch in the office needs to get her attitude in check!
1) We paid more than expected.
2) Our camper wasn't ready when it was supposed to be ready, even though I got emails saying it would be ready.
3) We were not notified it wasn't ready.
4) Our warranty work deadline passed and work not done.
5) It was not washed or waxed as promised.
6) The battery was not charged and it delayed us.
7) The girl in the office basically flipped me off.
Again, the work was great, so I'm not complaining about the work. However, the repair price was outrageous. Not sure we will use them again if needed.
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