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  • Great atmosphere, great food. Ridiculously neglectful and inept service. I live on the strip and am a regular here. The place is definitely five stars for food and atmosphere, zero stars for service, averaging to 2.5 stars overall. I basically just come here for free water, chips, and salsa. I sit at the counter, and wait ten minutes. If a server acknowledges me within ten minutes, I'll stay for dinner. If they intentionally ignore me and avoid eye contact, I have my fill of chips and walk over to Serrano for dinner. It's about 50/50 odds for either outcome. At the end of the day, that's just the nature of this place. If you combine bad management, union employees, a plentiful supply hotel customers who don't know what to expect when coming here, this is pretty much the outcome one would predict. All in all, I'm not going to dissuade you from coming here. It's a pretty cool place if you know what you're up against. Just make sure you have a "backup restaurant" in mind in the event you're completely ignored. If you want the five star Javier's experience, you'll need to try their restaurants in Newport Beach or Irvine.
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