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  • Visited on 8/18/16 stopped in for lunch with my significant other when we went shopping at the mall. We sat down quickly and the waitress came over and was very odd when rambling on the menu and kept making a big deal about coupons and if we wanted any or asked we had to speak to the manager. We ordered drinks and the waitress brought them and left didn't see her much. The meat came around very slow and wasn't impressed at all with the salad bar. I finally asked for a refill on my tea. About 5- 10 min later she finally brings me tea with melted ice... iced tea is supposed to have ice right?? Especially in vegas where it's hot as hell. So I politely ask for ice she takes the cup and seems annoyed and I never see again. I had to go find the manager and ask for tea and explain she took the cup and never returned. All the while him and two other Co workers or management Is sitting on there butt talking. He brings me the tea with ice and I'm annoyed now politely tell him we live here we aren't tourists so if service is bad we don't return. He doesn't seem to care and now I see why all the reviews are bad here. Lol by then my meat is cold and lunch is runied. We finish and have to ask the waitress for our check of which she didn't even have the sense to apologize or say sorry. Of which goes along ways with me. I understand we all have bad days or shit going on and not a good day. She could have redeemed herself with a simple hey I'm sorry. But she dropped the check off and walked away with nothing... apparently management doesn't care how the employees come off to customers or assume this is vegas we will get business anyways. Nor did management have the nerve to apologize and say hey sorry about the service i will speak to her and send her over. Was the worse service I've had in along time and won't be going back. Now I know why the waitress said she use to work at another Brazilian steak house here in town. Must not have been up to there standards. Save your money and go elsewhere. Too many other great places in Vegas!!
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