this review is more aimed at the Gift Shop at the cafe, as I did not eat at the cafe. However, when I receive excellent customer service somewhere, I have to alert the masses! My parents were here from MA and my dad just HAD to get a Hard Rock Cafe - Las Vegas Shirt. The gift shop is well set up and the girl working the counter was AWESOME. Super friendly and accommodating. She built a solid rapport and completed the transaction with a smile. I know, doesnt sound like it was out of the ordinary, however, I can be a tad snobbish with the trendy younger crowd places. I have ran into too many people at these places that are too cool for their job. But she did a wonderful job