Have shopped at Macy's for years. Despite the lack of personnel and customer service at Southpark, it was my go to store for certain items. However, last Saturday proves how inadequate the training and management is. My husband and I were in the furniture department looking for a bedroom set. There was a set on the floor I was interested in, which had been taken apart. Headboard was against a wall with frame. I wanted to feel the headboard to see if it felt like wood. The headboard came crashing down on me. I tried to catch it before hitting me, but it split my finger with a gash. Salesman came over and said I will call the manager when he saw there was blood. Never asked if I was ok, but said was not my fault, I didn't take that apart. After waiting about 10 minutes for someone to arrive with a band aid, I went to the ladies room to clean the cut. Unfortunately, the bleeding continued. Went back to the department and a sales manager arrives with security. Sales manager asks how I am, walks away and starts texting on her phone. Security had something to clean the gash and gave me a band aid. Asked if I needed ice or to go to Urgent Care. We filled out some report with contact information and was told "Corporate" would be in touch with me. To date, no one has contacted me to see how I am or what happened. Salesman and Sales Manager were completely useless. My husband suggested having first aid kits in departments and was told that was a good idea. LOL