No clue why there are so many negative reviews here - it appears the majority of complaints are from international customers. My experience dealing with their customer service has been top notch, shipping has always been on time and I am happy to support a Canadian business. The one time I had a problem I called them and they were happy to give me a refund on a shirt that was final sale. I have also returned several items for various reasons over the years and have never had any issues whatsoever.
They easily have the best selection of clothing and accessories anywhere in Canada, and carry all the top designers. Dimensions are provided on their website for all the clothing which is of great help when determining the appropriate size. Their sales are fantastic and I have found some serious bargains over the years like Balmain 70% off! I buy the majority of my clothing online now and Ssense is my go to retailer. There is not a single online presence in Canada that can touch the variety of quality brands carried at Ssense.