I'm from california and recently got back a Tumi briefcase I asked them to repair (ripped linings and broken zipper) and while they did make the best of what was given (the briefcase was extremely used/old), they forgot to patch up some of the inside pockets!
But when calling them again, they told me that they would be more than happy to stitch it all back up again as long as I remembered to label what needed to get fixed, and then offered to pay for the shipping!