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  • I am very displeased with the service Stupid Burger has been putting out lately and I have been a regular customer since it opened but now am questioning the worth and value of my loyalty since the new ownership . I have twice in the past asked for a Kobe Beef burger and have always been told that they are out. I see no purpose in offering something on your menu that you never seem to have or have enough of. Another time I ordered in advance and was told the food would be ready In 15 min . I arrived on time and had to wait 25 min. The girl apologized and said they got behind which is understandable, she then processed my payment and the debit machine wasn't working and I was forced to leave to go get cash. By then my order was ready and now sitting under a hot lamp. Essentially took 1 hour to get a burger that I was told would be 15 min. Today I called the phone line approx 6 times in 5 minute intervals and nobody answered the phone . Assuming the place was either closed or busy I drove out to see what was happening and found no customers there. Surprisingly there were two cooks behind the glass who pretended I wasn't there and stood there in awkward silence . 5 minutes went by with no one even acknowledging my presence and finally a cashier showed up. I told her I was calling to place an order and she told me the phone never rang . Once again I ordered the Kobe Beef burger and once again... All out! Really? After FINALY having enough of this I emailed the restaurant and explained the poor service and no one ever acknowledged the email . Needless to say the new ownership has definitely sealed the deal for me. The burgers are less tasty .. They used to be flavourful and moist and now they're dry and boring. I have no idea why the old owners sold but it's unfortunate because this place was in my top 3 burger places . If the food was as good as it was maybe I'd overlook the poor service but with the poor food AND The poor service ??? Well all I can say is they lost a loyal customer ... And that's JUST STUPID!
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