The place operates like a machine with formulated dishes brought to your table by android servers. Went for lunch and ordered the four-cheese pasta and a vegetarian burger with sweet potato fries. Made one request to NOT have pickles anywhere near the burger. The server confirmed the no-pickle request, but surprise, surprise the burger was covered in pickle slices when it was delivered to the table. I CAN'T STAND THE TASTE and SMELL of them. They offered to take the burger back and remove the pickles. I ended up removing them myself, and cutting off part of the burger patty touched by the pickles. Having to reorder the food would have taken another 30 minutes I didn't have time for today. The waitress who took the order never apologized or acknowledged the issue. The sweet potato fries were as good as you expect, few people really know how to do them right anyway. They were undercooked inside and didn't have a hint of crunchiness on the outside. The four-cheese pasta was well received by my lunch mate. Order off the menu as is and you'll get the formulaic food, but don't order anything with a slight modification. It appears the robots in the kitchen or wait staff can't manage a simple request. I wouldn't be so harsh had this been a one-time experience. It's the third this has happened so perhaps three is indeed enough.