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  • I dropped off 3 items to consign with this business. The contract to consign was for 3 months. Two days before the contract was up I went in and was told that I had only one item had sold and the check would be for over $15. The employee, which was not the owner, said that anything over $15 the owner had to be there to issue a check. I told the employee OK and to have the owner call me to inform me when the check would be ready. I never heard anything back from anyone at the store. I since then have called at least 2 times and left a message requesting for a call back. I finally received a phone call back today from the owner. What horrible customer service! She told me that it was my fault and that they don't give phone calls back and that the items that hadn't sold and the money I had earned have been sitting and waiting (8 days after I first went in). And that since I wanted the other two items back there would be a $5 charge per item, so I had two items and some money, less then $10, to receive back. She told me that they needed 24 hours to issue a check, so my check should have been waiting for a week. I got so frustrated with her blaming me that I hung up the phone and called back so that I could get a word in, which when I called back she continued to blame me. As I was telling her she could keep the money and items that hadn't sold, because I honestly don't want to deal with her and the horrible customer service, she hung up on me! I have worked in a customer service positions before, and was always told by owners that its never the customers fault. I even told her she should just say "I'm sorry ma'am, your items are ready for pick up" and she continued to blame me and never apologized. I will never do business with them EVER again.
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