Honestly I'm not sure why this location has such a low rating.
Ever time I'm here my order is correct the coffee is good and the people are kind enough. I've only been through the drive thru but every time the wait is short and sweet and the drinks are good. They were super nice on national donut day too with my free donut!
Once in awhile the people at the drive through are a bit odd like maybe standoffish but nothing really bad has ever happened to me at this location. Give it a try it's really not as bad as it's rating says it is.