The Hendrick Northlake BMW service team is excellent. I work with Jeff Day and he is nothing but top shelf. They treat me very well, keep me informed and updated. Quality of service provided is excellent. Have no issues with them and for a dealership their prices are very fair. I bought new tires from them and their prices on them we the best I could find even when comparing the tire delivery service on the internet. The Hendrick price was better than those and included installation and a 4 wheel alignment!!