| rev:text
| - Hello Again! I have written a review about Sushi Bomb before (back in Nov 2011), but this time, I have to say, I won't be going back :( The last review I gave them was 4 out of 5...Only a 4 cause of how slow the service was during lunch.
My friends and I dined there last night (March 30, 2012). It was a Friday evening and it was another couple and our son who is 1yr 1/2 old.
So our bad journey began with slow service and a very very rude waitress. I should have gotten her name (there are only a few servers that work there - she was the slightly older skinnier Asian lady server. The younger one with wavy hair was very very nice!
Our bill was over $170 - All you can eat and drinks. So for paying this kind of money at any restaurant for 4 people, would EQUAL = = = = GREAT SERVICE! Wrong. Our reservations was for 7:15. We did not get out of the restaurant until after 10pm. This was not our choice because our son was ready long LONG before. I told my friends that our lunch service was slow and given that the restaurant seemed busy, I suggested that we try and order all your rolls at one time. We ordered most or rolls so we didn't have to wait as long. However, we needed a couple more. I guess when you order more after the first round, you will have to wait cause others will be priority over you... or so it seemed.
When I told the guy (Host-with a girly kind of hair cut-not trying to be mean, just didn't get his name and that's the only way I could describe him) who said he is the manager, his explanation was and I quote "the first round of sushi you probably had a fast sushi chef and they are all different, this time, you probably had a slower sushi chef and his speed is slower than the first guy that made your food" :o WHAT??
We waited over 40minutes from when we ordered a couple more rolls before they came out (after a couple complaints too).
The server would barely ask us what we wanted nor did she seem happy to be there. She was in a bad mood. I totally get it, we all have bad days and we have busy days too that can drive us to the ground, but when the economy is the way it is (people seem to be pickier about where to eat or spend their money on), then I think customer service is going to help any business fail or succeed. Bottom line, we should not have been treated the way we did.
-We asked for waters twice.
-We waited over 15 min. for her to take our order the first time.
-We had to keep asking for refills
-We asked for 2 cucumber salads in the beginning and never got them - until about almost 10pm cause they new at this point we were upset - we even said never mind on the cucumber salads
-We were treated horribly by our server the entire night (with the exception of the Host/Manager & that other server that tried to make it better)
-Our rolls the second time took over 40min. to come out - we did not order anything different than the last time, with the exception of us ordering only 3 rolls - lot less than the first round
Unfortunately, because of all the series of events that happened last night with the slow service and the extremely rude server, etc. etc. Our entire group will not go back. There are far more sushi places that would deserve our time/money than this place.
I do not recommend this place to anyone with kids or anyone that wants to leave within less than 2 hours, especially for dinner.
I do have to say the best roll there is Sex on the Beach.
The all you can drink Sapporo for $3.99 is a good deal.
Make a reservation!! We did and it helped but there were people waiting outside.
Unfortunately for us, all of these things though will not help us go back. I rather drive all the way to "I Love Sushi" in Henderson that isn't an all you can eat and pay just as much or a little more because I know they are deserving of my business.
I hope someone from Sushi Bomb reads this because I hope you improve on your customer service!!
Just a side note: We tried to tip the other nice server (cause she started to help us a little more at the end) and she said they all have to share the money - community tips. Where is the incentive to do better and be a better server and treat people better? There really isn't with this type of tipping service.
Overall bad time and we all left frustrated. Our night didn't end well and that's not right. :(
Sushi Bomb dropped a bomb on our night! It shook us up so much, they we are not going back!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)