I guess a 1 star rating of a rental car company isn't surprising as rental car companies are definitely not known for their customer service.
I wanted to get out of town for the weekend and got on hotwire.com and got a rate of $40 for Friday at noon - Sunday at noon at this Hertz location. I could get the same rate at the airport location but this seemed more convenient.
I walked up to to the counter and gave the woman my name and she pulled up my info. While she was looking up my info she took a personal phone call which she was on for a couple of minutes. Once she got off the phone she tried to sell me the extra insurance. I explained to her that between my regular car insurance and the insurance from my credit card I had it covered. She insisted two more times that it was in my best interest, and I continued to refuse the insurance. She clicked around on her computer for a good 10 minutes and then informed me that this location is closed on sundays and that it would be $65 instead of $40 and I would need to return the car on Monday. I asked her if I could return it to the airport location on Sunday as they are 24 hours, she said that the rate for the car if I returned it to the airport on Sunday would be $63. Again, when I booked the car the rate was the same at the airport even after fees and such, I chose this location for convenience. I explained this to her and asked her if there was any way she could accommodate me at a better rate and she said no, and told me that there was a sign on the door that stated they were closed on sundays. I ended up not renting the car at all and Hertz has lost my business from here on out.