Maybe we just lucked out but we had a great experience at this store today. Currently on VERIZON paying $200 for 2 cellphones and needed a change. We compared plan costs and sprint was cheapest. Samirya (sorry if spelling is not correct!) helped us and she was excellent. She was honest, personable and very good at her job. She explained things clearly and helped us get exactly what we needed (and helped saved us a ton of money each month!). After reading other reviews of this location I would suggest requesting her by name!