I had a good time here last night, the service isn't good, understandable when it gets busy and i kind of like the student dive bar atmosphere-- which is why I like this place. BUT I think everyone should know that they include a 15% gratuity in the bill, and saying 'it's all included' apparently wasn't enough of a hint for me, especially when the tip option appears immediately when you get the interac machine. They must do really well, these servers, because people are so used to tipping, and can easily get tricked out of 30% if they don't scrutinize their bill. Truthfully I was annoyed when I found out afterwards! Automatic gratuity is appropriate only in large parties of 8 or more AND doing auto grats is clearly not an incentive for your servers to give good service.