I've been going to this location once a week for a couple of years now. Until recently everything has always been great. I went for lunch today (1:30pm) and was the only person in line. I was thinking I'll have my food and be out of here in no time. After ordering, I sat down to wait. I watched the next 7 people that came into the restaurant, order and get their food while I sat and waited. One gentleman even finished eating his lunch. After about 15 minutes, I asked about my lunch and was told we are working on it. I got it about 5 minutes later without even a "sorry for the wait". Not sure if I'll go back.