| rev:text
| - I'm not exactly sure what to say.
We needed a chair so that we wouldn't have to keep using patio furniture in our living room when people came over. My in-laws very nicely offered to buy us a recliner for a Christmas present, and they highly recommended La-Z-Boy as a durable, comfortable brand that would last a long time.
We scouted a store out and found one in North Olmstead. Now I should say that in any place like this you will get bombarded by salespeople as soon as you walk through the door. I hate that, but I understand. It's just that I don't feel like having someone watch me sit on 15 different chairs. It's uncomfortable.
Needless to say, that happened, and the woman who assigned herself to us was a quirky, friendly, helpful salesperson. She did kind of go overboard in asking us some personal questions, but she wanted us to be prepared "should we ever expand our family" or "should our animal ever emit bodily fluids on the material." Apparently, any bodily fluids, rips, tears, or stains are covered by warranty so long as you call within 2 days and you actually know what the stain is (if you don't, they won't cover it). OK! Maybe we'll just throw some plastic over the thing whenever we go near it.
She convinced us to buy a chair, but did NOT succeed in having us spend an additional $400 on a chair-side table (I'll take my $19 table from Target, thank you very much). She was so hyped up by the end because she was trying to tell us when the chair would be in (it was out of stock and they had to order the specific design we wanted). We told her there was no rush, especially because it is technically a Christmas present which is a while away. No no no, she needed it there fast. "Hey! It can be there probably Thursday! And you don't need HIM (pointing to my husband) to come with ya. You can just bring a friend. It's not heavy. Or the guys can put it in the car for ya." Etc. etc. I was sooo on salesperson overload at this point that I kept eating jolly ranchers from the bowl on her counter and zoning out.
We got a call that it was in and we asked if we could pick up on Saturday. Great! But when we got there....nope, not our chair. It was the same "make" but not the same design. After explaining this to two different people in the garage who seemed clueless, we had the manager come out and talk to us, and then I had to walk through the back garage (holding the hatchback thingie of my car) and actually point to the chair in the store as well as the fabric itself that I had spent an hour doing the previous week. And he still didn't seem to get it.
Then our saleswoman appeared. She kept apologizing, which I guess was sincere, and she said "My last day is Friday, and I think in the 2 years I've been working here this has only happened ONE OTHER TIME!" I don't care!
She said there were two options that she saw. One: we go pick up the chair from Middleburg Heights right then. Or two: she goes "on my time -- and I totally don't mind doing this" to get it and bring it back to the North Olmstead store on Monday and we can pick it up there.
Now up until this point I was slightly amused and a bit aggravated, but now I was getting pissed. Neither of those options really make things easier for us. Either we'd have to drive out to Middleburg OR we'd have to drive BACK here next week. Plus, what kind of a person would I be if I had actually said that I think she should go and get it when she's not working? It would have made me the bad guy. I should have just said, "Or how about option three: you have it shipped to our apartment free of charge?" It's times like this that I just wish I had a pair of cojones.
We decided to just get it ourselves. We went to the other place and were out of there within 5 minutes. I think I might just give the other place 5 stars that very reason.
By the way, the chair rocks. Both literally and figuratively!
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