When we first arrived, there was a kind gentleman who took us upstairs. Things seem great as we were seated until I noticed the service was not up to par. The restaurant was a lot louder than I thought but that's because there was a group of 6-7 people near us talking pretty loud but they left shortly after we sat down which was a relief.
Service:- Me and the girlfriend were looking at the menus and was waiting to be served/greeted by the waitress but she never came over. She simply went on to refill other tables and wouldn't even look the other way to see my hand raised up for a good 2-3 minutes and ran off somewhere for at least 10-15 minutes . Once she was walking by my direction I actually stood up and raised my hand just so I can grab her attention. FINALLY... We took our orders but by that time we weren't impress.
Food: AMAZING. Went right for the $25 prix fix. Best steak and fries I ever had. Tiramisu did it for me. It wasn't the soft kind it was slightly thick in texture which made it so perfect.
When the lady came to refill our drinks I told her to thank the chef for cooking such an amazing steak. She didn't respond with a very friendly vibe. Just said, "oh great"
Overall: Service 1/5 Food 5/5 Ambience 4/5 Noise level: 4/5 (quite noisy)
I'm usually a generous tipper but because of this lady I had to drop it significantly. The only reason why I even bothered tipping was because she refilled my water a few times. Swiss Chalet's service was 10 times better than this.