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  • Don't be fooled by these bogus reviews on Yelp!!! O stars would be a better assessment, but because I have to give them one to write a review, here you go. Absolutely the worst customer service I have ever received from any business in my life. The entire team there, from the store manager down to the hourly staff, are incompetent and worthless. I bought a phone here mid December. The 1st incident was them hiding the fact that there is a $20 fee for them helping you connect a new phone. Go to a real Verizon store to avoid this fee. Next, one of the employees (David) ordered a case online through their website. Well, he shipped it to my old address even though I just updated it when I bought my new phone. I spoke to Thomas, David, and the store manager, all of which promised they would take care of it. Guess what, it wasn't handled. The manager asked what happened to the case. I don't know, you shipped it to my old address. 2 weeks later I went in and finally got a refund because these incompetent people could not simply get me a phone case ...of course this was after 10 calls, 3 store visits, several broken promises, and one irate customer (me). Look, if you must remain a Verizon customer, DO NOT GO TO THIS STORE. You will get hosed by a team of incompetent, lazy, worthless employees. Go to a real Verizon store. Me, I'll Be going to Sprint after work today to switch carriers.
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